Effective Date: July 17, 2026
We want your FastParts.io order to arrive correctly and meet your expectations. Please review the following requirements before returning a product.
Return Authorization Required
All returns require prior authorization from FastParts.io. Do not ship a product back until you have contacted us and received return instructions or a Return Merchandise Authorization (RMA).
To request a return, email support@fastparts.io or call . Include your order number, part number, reason for return, and photographs when the product is defective, damaged, or incorrect.
Returns Within 30 Days
Eligible products may be returned within 30 days after delivery. Products must be unused, uninstalled, complete, and returned in their original condition and packaging.
Ordinary returns are subject to a 25% restocking fee. The customer is responsible for return-shipping costs unless FastParts.io or the fulfilling supplier shipped an incorrect, defective, or materially misrepresented product.
Incorrect, Defective, or Damaged Products
Contact FastParts.io promptly if:
- You received a product different from the product ordered.
- The product arrived with a manufacturer defect.
- The product was materially damaged during shipment.
- FastParts.io provided a written fitment confirmation and the product does not fit the confirmed application.
When FastParts.io or the fulfilling supplier is responsible for the error, the customer will not be charged a restocking fee or reasonable return-shipping costs. We may provide a replacement, refund, return label, or other resolution depending on the circumstances.
Photographs of the product, packaging, shipping label, and damage may be required. Keep all packaging until the claim is resolved.
Freight Shipments
Inspect freight shipments before accepting delivery. If a shipment is visibly damaged, note the damage on the delivery receipt and, when appropriate, refuse delivery. Contact FastParts.io immediately.
Ordinary freight returns are subject to a 25% restocking fee, and the customer is responsible for return freight. These charges do not apply when FastParts.io or the fulfilling supplier shipped an incorrect, defective, or materially misrepresented product.
Products That Cannot Be Returned
The following products are not eligible for ordinary returns:
- Electrical and electronic components
- Products that have been installed, connected, programmed, modified, drilled, painted, cut, or used
- Products with visible wear, damage, contamination, or missing components
- Custom-made, custom-painted, or specially configured products
- Special-order products identified as nonreturnable
- Discounted, clearance, closeout, or final-sale products
- Gift cards
- Fuso parts
- Products outside the applicable return or warranty period
Returns After 30 Days
Return requests made more than 30 days after delivery require prior approval from FastParts.io and the manufacturer or supplier. Approved late returns may be subject to a restocking fee of up to 40%, plus return-shipping costs. Acceptance is not guaranteed.
Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected. Shipping charges, expedited-shipping charges, insurance, duties, fees, and other non-product charges are generally nonrefundable unless FastParts.io was responsible for the error.
Processing time may vary depending on the payment provider. FastParts.io may deduct authorized restocking fees, return-shipping costs, missing components, or damage from the refund.
Order Cancellations
Cancellation requests are not guaranteed. An order cannot normally be canceled after it has been processed, ordered from a supplier, assigned for fulfillment, or shipped. Special-order and custom products may not be cancelable.
Lost or Missing Shipments
Report a shipment marked delivered but not received within 72 hours of the carrier’s delivery confirmation. Report missing products or components within 48 hours after delivery.
FastParts.io will assist with the carrier or supplier claim. Resolution depends on the carrier’s investigation and the shipping protection applicable to the order.
Warranty Claims
Products are covered by the FastParts.io warranty or applicable manufacturer warranty described on the product page or in our Terms and Conditions. Unless otherwise stated, FastParts.io provides a six-month warranty on products it sells.
Warranty coverage does not include improper installation, incorrect application, misuse, neglect, contamination, modification, accident, normal wear, or failure to follow manufacturer procedures.
Fuel-system warranty claims may require inspection and proof that required related components, including applicable fuel lines and filters, were replaced according to manufacturer procedures.
Core Returns
Eligible cores must be returned within 90 days of purchase. The customer is responsible for core-return shipping. Cores must be complete, rebuildable, and match the product purchased.
Core credit may be denied or reduced when a core is incorrect, incomplete, disassembled, cracked, burned, severely damaged, or otherwise not rebuildable. Approved core credits are generally processed within two weeks after inspection.
Contact FastParts.io
Email: support@fastparts.io